Property Ombudsman

The Property Ombudsman (TPO) (known before 1 May 2009 as the Ombudsman for Estate Agents) provides an independent service for dealing with disputes between member estate agencies and customers who are buying and selling residential property in the UK. The site has TPO’s codes of practice for residential estate agents and for letting agents, summaries of recent cases, recent annual reports, and information and guidance on the complaint procedure.