Scottish Public Services Ombudsman

The Scottish Public Services Ombudsman (SPSO), established under the Scottish Public Services Ombudsman Act 2002, is the final stage for complaints made by members of the public against most public authorities in Scotland. Since 1 October 2010 this includes unresolved complaints about prisons, which prior to that date had been the responsibility of the former Scottish Prisons Complaints Commission (SPCC). There is advice for people wishing to complain, and for authorities complained against. “Findings” contains Investigation Reports – full reports on matters of public interest, laid before the Scottish Parliament – and Decision Reports. “News” includes Ombudsman’s findings, published monthly.