Waterways Ombudsman

The Waterways Ombudsman considers complaints and disputes about the Avon Navigation Trust and the Canal & River Trust and any of its subsidiaries. Publications on its site include the current Rules of the Waterways Ombudsman Scheme, annual reports 2005-06 onwards, and annual activity reports 2015-16 onwards. The case summaries which formerly appeared in annual reports are now published as a separate series, 2012-13 onwards.