Financial Regulators Complaints Commissioner

The Financial Regulators Complaints Commissioner was created to investigate complaints against the Financial Services Authority (FSA) under a scheme which came into operation on 3 September 2001. Since 1 April 2013 it has dealt with complaints about the FSA’s successors, the Prudential Regulation Authority (PRA), the Financial Conduct Authority (FCA), and (in certain specific respects) the Bank of England. Information on the site includes all annual reports to date, final reports on the Commissioner’s investigations, and links to any responses to those reports by the FSA or FCA.