Local Government & Social Care Ombudsman

The Local Government and Social Care Ombudsman is the final stage for complaints about councils, all adult social care providers (including care homes and home care agencies) and some other organisations providing local public services in England. The site includes guidance, a searchable database of decisions which includes all investigation reports published since 1 April 2005, a number of special reports on the handling of complaints in particular subject areas, recent annual reports, and other publications.